Privacy Policy

Last updated: 17th July 2025

1. Introduction

MyDearPDF ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://mydearpdf.com) and services.

2. Information We Collect

a. Information You Provide:

• Name, email address, and password when you create an account
• Payment information when you purchase credits or subscriptions (processed securely by our payment provider, e.g., Dodo Payments)
• Files you upload (PDFs, images) for processing
• Any information you provide when contacting support

b. Information Collected Automatically:

• Log data (IP address, browser type, device info, pages visited, time and date, referring URLs)
• Usage data (actions within the app, feature usage, error logs)
• Cookies and similar tracking technologies (see "Cookies" below)

3. How We Use Your Information

• Provide, operate, and maintain our services
• Process transactions and manage your account
• Communicate with you (service updates, support, marketing if opted-in)
• Improve and analyze our services (using analytics tools such as Google Analytics)
• Ensure security and prevent fraud
• Comply with legal obligations

4. Sharing of Information

We may share your information with:

• Service providers (e.g., payment processors, hosting, analytics)
• Legal authorities if required by law or to protect our rights
• Successors in the event of a merger, acquisition, or sale

We do not sell your personal information.

5. Data Security

We use industry-standard security measures (encryption, access controls) to protect your data. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. Uploaded files are stored only as long as necessary for processing and are deleted after [X days/weeks] or upon your request.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact us at [your contact email].

8. Cookies

We use cookies and similar technologies to:

• Authenticate users
• Remember preferences
• Analyze usage (Google Analytics)
• Improve our services

You can control cookies through your browser settings.

9. International Transfers

Your data may be processed outside your country. We ensure appropriate safeguards for international transfers.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy. Changes will be posted on this page with a new "Last updated" date. Significant changes may be notified by email or in-app.